Privacy Policy

Welcome

Welcome to users of www.completecontractmanagement.com (“our site”). Our site is hosted by us, No.22 Solutions Ltd.

We are a limited company registered in England and Wales under company number 10943592 whose registered office is at International House, 24 Holborn Viaduct, London, United Kingdom, EC1A 2BN.

In this policy we describe what information we collect and what uses we put it to.

What Information We Collect and How We Collect It

When users register and create a profile on our site, we ask them to specify their name, work email, job title, work location, and work phone number. We may also collect similar information in a Project Initiation Document completed by our customer for whom the user is working.

We collect personally identifiable information from our users at several different points on our site including registration, and any contact made by users in relation to any comments, questions or complaints they have.

How we Use the Information we Collect

Upon activation of an account, the information submitted will be used by us to allow the registered user to use our site.

Additionally, we may use the information for the following purposes:

to help us identify users and any accounts held with us;

administration;

research, statistical analysis and behavioural analysis;

customer profiling and analysing user’s preferences in using the site;

billing and order fulfilment;

customising this site and its content to user’s particular preferences;

notifying users of any changes to this site or to our services that may affect them;

investigating any complaints that another person has been defamed, or another person’s rights have been infringed, by any submission you make to the site; and

improving our services.

Marketing and opting out

If you have given permission, we may contact you by SMS or email about products we think may be of interest to you. If you prefer not to receive any direct marketing communications from us, you can opt out at any time. For more details see 'Your rights', below.

Disclosure of your personal data

We may disclose your personal data as follows:

• If you are a user of the site, your account activity will be able to be viewed by those with admin rights to the customer account under which you use the website;
• our agents and service providers who assist us in providing the site; and
• If our business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.

Keeping your data secure

We will use technical and organisational measures to safeguard your personal data, for example:

• access to your account is controlled by a password and username that are unique to you; and
• we store your personal data on secure servers of our hosting partners.

While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. It remains your responsibility to:

• Ensure nobody else will use our site while you are logged into your account (we advise our users to take extra care when using public computers/devices and to NOT leave themselves logged in; it is your responsibility to ensure this does not happen);
• Log out and exit your account on the site when you are not using it, on any private and/or public computer or device; and
• Keep your password and any account details or access details secret and to yourself.

Monitoring

We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of quality assurance, training, fraud prevention and compliance.

Information about other individuals

If you give us information on behalf of someone else you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:

• give consent on his/her behalf to the processing of his/her personal data;
• receive on his/her behalf any data protection notices; and
• give consent to the transfer of his/her personal data abroad.

Links to Other Sites

Our site contains links to other websites, including websites of service providers listed in our site. This privacy policy applies only to our site, so when you visit other websites please read their privacy policies, as we cannot accept any responsibility for breaches or issues you may have in relation to privacy once you leave our site.

The Legal Basis on which we Process your Information

On some occasions, we may process personal information with consent (for example, when you submit information through the site or agree to receive email updates about the service). You have the right to withdraw your consent at any time by contacting us on the email address below.

We may also process personal information when we need to do this to fulfil a contract (for example, if you are a Service Provider to promote your business or process your payments) or where we are required to do this by law.

We also process your personal information when it is in our legitimate interests to do this and when we consider these interests are not overridden by your data protection rights. Those legitimate interests include using your information for the purposes of operating and improving our service, which we aim to do in a way that works to your benefit and those of other users.

Retention

We will retain your personal data for a period of time consistent with the original purpose of collection. For instance, we may retain your information during the time in which you have a user account to use the website and for a period of one year time afterward. We also may retain your information during the period of time needed for us to pursue our legitimate business interests, conduct audits, comply with our legal obligations, resolve disputes and enforce our agreements.

Your Rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at hello@completecontractmanagement.com

Our site may, from time to time, contain links to and from the apps of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

If you are in the European Union, data protection legislation gives you the following rights:

- to access information held about you;

- to require rectification or erasure of your information; and

- to object to our use of your data to carry out automated profiling in respect of you.

These rights can be exercised in accordance with applicable data protection laws. To exercise your rights, please contact us at hello@completecontractmanagement.com

Complaints to the ICO

If you make a complaint to us and think we have not dealt with it to your satisfaction, you may send your complaint to the Information Commissioner for investigation. For more information on the Information Commissioner, and how to make a complaint, please visit their website at www.ico.org.uk.

Our contact details

We welcome your feedback and questions. If you wish to contact us, please send an email to hello@completecontractmanagement.com

Changes to privacy policy

We keep our privacy policy under regular review. If we change our privacy policy we will post the changes on this page, and place notices on other areas of the site, so that you may be aware of the information we collect and how we use it at all times.